Contact us
One address reaches the people who make the product: myhama@hotmail.com. Sales questions, licence keys, installation, a figure that is labelled wrongly or one you wish existed - all of it goes to the same place, and a person reads it.
Email myhama@hotmail.com Check the FAQ first
There is no telephone line and no live chat: email keeps a written record of every fix, which matters when a school's IT department is involved.
What to include, so one exchange is enough
For a fault
- Which version you are using: the desktop template.
- Your Word version - File > Account shows it.
- What you did, what you expected, and what happened instead.
- A screenshot of the task pane or the dialog, if there is one.
For a licence
- The email address you used at checkout.
- Whether you need the key re-sent, or the licence moved to a new computer.
- For a school: the number of teachers, so we can quote.
For a drawing
- The name of the figure as it appears in the pane - or the subject and category.
- What is wrong: proportions, a label, a missing component.
- If it is missing entirely, describe what it should show.
Who does what
| Topic | Who handles it | How |
|---|---|---|
| Installation, faults, the library | Hammsoft Inc | myhama@hotmail.com |
| Licences, quotes, purchase orders | Hammsoft Inc | myhama@hotmail.com - see school licences |
| Payment, receipts, invoices, tax, refunds | Waffo Pancake (seller of record) | Their customer portal, or ask us and we will point you at it |
| Privacy requests: see or delete what we hold about you | Hammsoft Inc | myhama@hotmail.com - see privacy |
Science Teacher Helper is published by Hammsoft Inc. Microsoft, Word and Office are trademarks of Microsoft Corporation; we are not affiliated with them, we simply build for their product.